Service
Care
Package
Extended warranty.
Connected telematics.
On-site factory expertise.
One complete package, delivered by MPP Aftermarket to keep your machines earning and your costs predictable.
From
Commissioning
to Confidence.
Delivered by MPP Aftermarket, the OEM provider of parts and services for McCloskey International, the Service Care Package combines three proven protection layers into a single, cohesive solution.
Factory commissioning and on-site operator training give your machine the right start: correct setup, safer daily routines, and fewer early-life issues. 365SiteConnex telematics adds real-time alerts and utilization insight so your team can plan service intervals proactively, before a stoppage costs you production time.
Bundling warranty coverage, connected telematics, and factory expertise in one package means more predictable operating costs, better-informed operators, and greater uptime confidence from day one.
WARRANTY
2-year / 3,000-hour warranty extension for new equipment, and up to 1,500 hours for used units.
Costs Predictable
2-year extension on your 365SiteConnex Telematics subscription, backed by MPP Aftermarket.
Operators Confident
50%
Safety Net Guarantee
Your decision,
risk-reduced.
The 50% Refund Guarantee is built into every Service Care Package.
If no paid warranty claim is processed during your extended-warranty coverage period, MPP Aftermarket returns 50% of the Service Care Package cost as an Aftermarket parts or account credit, issued within 90 days of the term ending.
Protection when you need it. Credit back when you don’t.
01 – Extended Warranty Coverage
Extended Warranty Protection for Your McCloskey Equipment
The McCloskey extended warranty, administered through MPP Aftermarket, provides an additional 2 years or 3,000 hours of coverage on your machine, up to a maximum of 4 years or 6,000 hours total, whichever comes first.
This crusher and screener warranty extension closes the gap between standard coverage and the long operational lifecycles that aggregate, recycling, and demolition operations demand.
Covers structural, hydraulic, and electrical systems
Parts-only coverage after the standard 2-year period
Used equipment eligible up to 1,500 hours
Non-OEM parts may void coverage; genuine McCloskey parts protect your warranty
02 – 365SiteConnex Telematics
Stay Connected to Your Equipment, Wherever It’s Working
The 365SiteConnex telematics platform, extended through the MPP Aftermarket Service Care Package, gives you real-time visibility across your McCloskey fleet, whether it’s on a quarry face, a recycling facility, or a demolition job site.
McCloskey and your local dealer service team can coordinate scheduled maintenance, emergency callouts, and equipment inspections based on live data, reducing unplanned downtime and extending wear life across crushing, screening, and aggregate production operations.
Real-time GPS location and utilisation data
Fuel and idle tracking across your fleet
Predictive service alerts before stoppages
Access from any device, anywhere
03 · On-Site Expert Visit
Factory Expertise, Delivered to Your Site
As part of the MPP Aftermarket Service Care Package, a McCloskey factory service technician visits your site for up to 2 days, supporting commissioning, training your operators, and verifying the machine is configured for peak performance in your specific application.
Whether you’re crushing aggregate, processing C&D waste, or running recycled materials, the on-site visit ensures your team operates with confidence from the first shift.
Written report and action list on completion
Hydraulics, track tension and sensor calibration
Operator training with application-specific coaching
Commissioning support and setup verification
Which McCloskey Equipment Is Covered?
Jaw Crushers
J3c/R · J4/R · J40 · J45/R · J4E · J50 · J6/E
Cone Crushers
J3c/R · J4/R · J40 · J45/R · J4E · J50 · J6/E
Impact Crushers
Screeners
R105 · R155 · R230 · R70 · S110 · S802D · S1302D · S1303D · S1902D · S1903D · S2502D · S2503D · S2753D
Trommels
512A · 512RT · 516RE · 516RT · 621REWT · 628RE · 733RE
Feeder Stackers
Tracked Stackers
ST100 · ST100T · ST80 · ST80T · TS40100 · TS4065 · TS4080
Don’t see your model?
Contact us to check eligibility for your specific machine.
Questions &
Answers
Everything you need to know about the Service Care Package — coverage, eligibility, costs and the 50% safety net guarantee.
What is the Service Care Package?
The Service Care Package bundles three complementary services into one offering: a 2-year / 3,000-hour extended warranty, a 2-year extension on the 365SiteConnex telematics system, and a 2-day on-site visit from a McCloskey factory service technician. Together they provide extended protection, connected insight and hands-on expertise for your machine.
What warranty coverage do I get?
The warranty extension provides an additional 2 years or 3,000 hours of coverage, for a maximum of 4 years or 6,000 hours total (whichever comes first). After the standard 2-year / 3,000-hour period ends, coverage continues for parts only during the extended term.
How does the 50% no-claim refund work?
If no paid warranty claim is processed during the extended-warranty term, McCloskey returns 50% of the extended-warranty fee as an Aftermarket parts or account credit within 90 days of the term ending. It’s a built-in safety net that rewards trouble-free operation.
Are used equipment eligible?
Yes. McCloskey will consider an extended warranty on used machines with up to 1,500 hours. Eligibility is assessed on a case-by-case basis and requires a detailed video showing machine hours, general condition and functionality, along with a service report and maintenance history.
What happens during the on-site visit?
A McCloskey factory service technician spends up to 2 days at your preferred location. They assist with commissioning, verify hydraulics and track tension, calibrate sensors and telematics, coach your operators on application-specific best practices, and leave you with a written report and action list.
How do I get the telematics extension?
Once the Service Care Package is confirmed, McCloskey Aftermarket automatically allocates the extended 365SiteConnex subscription to your machine. Telematics hardware must already be installed on the unit (it comes standard on crusher models; for screeners and stackers, it is available as a factory option).
How much does it cost?
Pricing is available on request and depends on your machine model and configuration. Contact McCloskey Aftermarket directly or use the form below to request a personalized quote.